Reference

The Rules That Sit Behind Your Account

This page tells you plainly what our terms cover: how you open an account, what we expect of you, and what you can expect from us.

Terms readable on mobileAccount-level policyRegion checks applyWallet-linked rules
cbse666 The Rules That Sit Behind Your Account
POLICY CONTACT

Who to Ask About Legal Questions

Policy questions do not need to sit unanswered. Reach us through your account page and we route the message to the team that handles it, so you are not explaining the same thing twice to different people. Have your account wallet reference ready — it shortens the exchange.

Account Message Send a policy question from inside your logged-in account so we can match it to your record and answer with the right context.
Wallet Reference Keep the transaction ID from your bKash, Nagad or Rocket deposit handy. It is the fastest way for us to trace what your question is about.
Region Query Unsure whether you are eligible? Ask before you deposit. We will tell you what our checks cover and what your local law decides.
DATA AND ACCESS

How We Handle Your Information

Your account record holds what we need to run the wallet and meet our own obligations: your registered name, contact details, deposit references and login history. We do not sell that data. Access to it is limited to the teams doing verification, support and fraud checks, and we keep records for as long as those obligations require rather than forever.

Device and Session Security

Logins are tied to a one-time code sent to your registered number, so a password alone does not open your wallet on a new device.

Cookies and Tracking

Cookies keep your session alive and remember your lobby preferences. You can clear them in your browser, though you will sign in again.

Retention Window

Transaction and verification records stay on file for the period our accounting and dispute handling need them, then are removed under our own schedule.

Changing Your Details

Need a correction on your record? Message support from your account and we will explain what proof we need before anything is amended.

Legal Questions We Get Asked

Short answers to the policy points that come up most often in messages to our support team. If your situation is not covered here, ask us directly through your account rather than guessing.

Access depends on your local law and eligible regions, and we run our own checks on top of that. If you are unsure, message us before you deposit and we will tell you what applies.

We do not publish a licence authority claim on this page. What we do state is our account policy, and eligibility stays a question of your jurisdiction rather than anything written here.

Usually the sender name on the bKash, Nagad or Rocket transfer does not match your registered name. Send us the transaction ID and we will walk through what is needed to clear it.

No. One account per person, with your own details and your own wallet. Duplicate accounts are closed, and balances linked to them are reviewed under the same policy.

Message support from inside your account. We will explain which records we can amend, which we must keep for accounting and dispute reasons, and what proof we need.

The transfer is flagged and usually reversed or held. Deposits are meant to come from an account in your own name, which is how we keep the wallet clean for you and everyone else.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.